Effective Date: June 1, 2026
Last Updated: June 28, 2026

Business Name: Front Desk Solutions
Email: office@thefrontdesksolutions.com
Phone: 732-929-6500
 

1. Introduction

These Terms & Conditions govern the use of the Front Desk Solutions website and the business services provided by Front Desk Solutions.

By using this website, submitting an inquiry, booking a consultation, purchasing services, or signing a Client Service Agreement, Order Form, or related document, you acknowledge that you have read and agree to the applicable terms.

Submitting an inquiry or booking a consultation does not require you to purchase services.

Front Desk Solutions provides business-to-business services intended for businesses and business owners.
 

2. Client Agreements

Clients purchasing services may be required to review and electronically sign one or more of the following:

• Client Service Agreement

• Order Form

• Service Summary

• Statement of Work

• Payment Authorization

• Onboarding Form

• Client Playbook

• Other written service document

The client’s signed documents may identify:

• Selected service plan

• Monthly service fee

• Included service hours

• Regular coverage schedule

• Applicable time zone

• Overage rate

• Billing increment

• Add-on services

• Commitment period

• Cancellation requirements

• Client-specific responsibilities

• Approved procedures and instructions

If a signed Client Service Agreement, Order Form, or Statement of Work conflicts with these website Terms, the signed client document will control concerning the conflicting provision.
 

3. Services Provided

Front Desk Solutions provides outsourced front desk, call-handling, scheduling, customer-communication, and administrative-support services for home-service businesses and other service-based businesses.

Depending on the selected plan and approved scope, services may include:

• Call answering

• Message handling

• Customer intake

• Appointment scheduling

• Appointment rescheduling

• Missed-call follow-up

• Voicemail management

• Basic email responses

• Basic live-chat responses

• Customer-information updates

• Call logs

• Daily summaries

• Administrative support

• Other approved front desk tasks

Services are provided according to the client’s selected plan, onboarding information, Client Playbook, approved scripts, scheduling rules, business procedures, and written instructions.

Services may be performed remotely by Front Desk Solutions employees, contractors, associates, or other authorized service personnel.
 

4. Service Plans, Hours, and Scheduling

The client’s signed Order Form or Service Agreement will identify the applicable service schedule and included service hours.

Depending on the selected plan, the signed documents may state:

• Included hours per day or month

• Scheduled days of service

• Daily start and end times

• Applicable time zone

• Weekend or holiday availability

• After-hours availability

• Overage rates

• Extended-coverage rates

• Billing increments

• Add-on services

Unless otherwise agreed in writing:

• Unused service hours do not roll over to another billing period.

• Unused hours have no cash value.

• Coverage is provided only during the agreed service schedule.

• Work outside the approved schedule may require additional authorization and charges.

• Meetings, training, administrative work, reporting, and other approved tasks may count toward included service hours.

• Service hours and staffing remain subject to the signed agreement and reasonable operational availability.

Front Desk Solutions may decline, pause, or separately price work that falls outside the selected plan or approved scope.
 

5. Additional Hours, Extended Coverage, and Overage Charges

Each service plan includes only the service hours, coverage periods, and responsibilities stated in the client’s signed Service Agreement or Order Form.

Time worked beyond the included service hours, outside the regular service schedule, or beyond the approved scope may be charged separately.

Additional time may include:

• Work exceeding the plan’s included monthly hours

• Coverage before or after the scheduled daily service period

• Weekend or holiday coverage

• Client meetings or training outside the included allocation

• Administrative work exceeding the selected plan

• Work outside the approved scope

• Completion of an active customer call or task that extends beyond the scheduled service period

• Additional coverage requested because of increased call or message volume

The exact overage rate, extended-coverage rate, billing increment, notice threshold, and authorization limit will be stated in the client’s signed Order Form or Service Agreement.

Unless otherwise agreed in writing:

• Front Desk Solutions may notify the client when usage is approaching the plan limit, but the client remains responsible for monitoring its service usage.

• Failure to receive an overage notice does not eliminate properly incurred overage charges.

• Active calls, appointments, or time-sensitive customer interactions may be completed when reasonably necessary and billed as additional time.

• Front Desk Solutions may pause non-urgent work after included hours have been exhausted unless the client has authorized additional time.

• Additional hours may be charged to the payment method on file when authorized by the client.

• Repeated or substantial overages may require a plan upgrade or revised service arrangement.

• Additional coverage is subject to staff availability and is not guaranteed unless approved in writing.

The client’s Order Form may allow the client to choose whether overages are automatically authorized, require prior written approval, or result in service being paused when the included hours are exhausted.
 

6. Setup and Training

New clients may be required to pay a one-time Setup & Training Fee.

Setup and training may include:

• Client onboarding

• Workflow review

• Business-information review

• Call-script preparation

• Scheduling-rule setup

• Customer-intake setup

• Escalation-procedure setup

• Daily-report setup

• Client Playbook preparation

• Software-access configuration

• Associate training

The Setup & Training Fee is non-refundable once onboarding, configuration, documentation, workflow preparation, or training work has begun.

The service start date may be delayed if the client does not provide required information, access, approvals, or instructions on time.

Changes requested after onboarding has begun may require additional setup time or fees.
 

7. Pricing and Taxes

Current pricing may be displayed on the Front Desk Solutions website or provided during a consultation.

The final price for each client will be stated in the signed Service Agreement, Order Form, invoice, or other written pricing confirmation.

Unless expressly stated otherwise:

• Prices do not include applicable taxes.

• The client is responsible for applicable sales tax and similar transaction-based taxes.

• Additional hours, add-ons, extended coverage, and custom services are charged separately.

• Pricing for one client does not establish pricing for another client.

• Promotional pricing applies only according to the terms of the applicable offer.

Front Desk Solutions may change publicly advertised plans, pricing, or promotional offers at any time.

A pricing change will not modify the essential pricing terms of an active fixed-term agreement unless the signed agreement permits the change, the client accepts it in writing, or the change is required by law.
 

8. Promotions and Commitment Discounts

Front Desk Solutions may offer discounts based on a selected commitment period.

Promotional offers may include a discounted or waived first-month service fee.

Unless otherwise stated in writing:

• A promotion applies only to the monthly service fee.

• A promotion does not apply to setup fees, add-ons, overages, custom work, taxes, or other charges.

• Promotional offers cannot be combined.

• Promotions may be changed or withdrawn before a client signs an agreement.

• The client must complete the applicable commitment period to retain the full promotional benefit.

• Promotional discounts have no cash value.

If a client terminates a fixed-term agreement early without a contractual right to do so, any discounted or waived amount may become immediately due as stated in the signed agreement.
 

9. Payment Terms

Monthly service fees are charged in advance unless otherwise agreed in writing.

The client agrees to provide and maintain a valid payment method.

When authorized, Front Desk Solutions or its payment processor may charge:

• Monthly service fees

• Setup fees

• Add-on fees

• Overage charges

• Extended-coverage charges

• Custom-service fees

• Applicable taxes

• Other approved amounts

Recurring payment authorization may be included in a separate payment form or signed client agreement.

The client remains responsible for all authorized charges and unpaid balances.

Service may be paused, delayed, restricted, or terminated if a payment is:

• Late

• Declined

• Returned

• Reversed

• Disputed

• Unpaid

Front Desk Solutions may require payment of all overdue amounts before service resumes.

Reasonable late fees, returned-payment fees, collection expenses, or other charges may apply when stated in the client’s agreement and permitted by law.

A billing dispute does not relieve the client of responsibility for undisputed amounts.
 

10. Client Responsibilities

The client is responsible for providing complete, accurate, understandable, and current information needed for Front Desk Solutions to perform the services.

This information may include:

• Business hours

• Service areas

• Services offered

• Services not offered

• Pricing guidelines

• Scheduling rules

• Appointment availability

• Cancellation policies

• Emergency procedures

• Escalation contacts

• Software access

• Calendar access

• Customer-communication preferences

• Daily-report recipients

• Approved scripts

• Promotions

• Special instructions

• Required customer notices or disclosures

The client must promptly notify Front Desk Solutions when this information changes.

Front Desk Solutions is entitled to rely on the information and instructions supplied by the client.

Front Desk Solutions is not responsible for errors, customer confusion, scheduling issues, incorrect communications, or missed information caused by incomplete, outdated, conflicting, inaccurate, or unclear client instructions.
 

11. Client Review and Supervision

The client remains responsible for supervising its business operations and reviewing information provided by Front Desk Solutions.

The client must review, as applicable:

• Call logs

• Appointment records

• Daily summaries

• Customer messages

• Escalated issues

• Follow-up requests

• Pricing questions

• Customer complaints

• Notes entered into client systems

The client must promptly notify Front Desk Solutions after discovering an error, missing item, concern, or required correction.

Front Desk Solutions is not responsible for losses caused by the client’s failure to review, correct, approve, or respond to information within a reasonable time.
 

12. Standard Scope of Work

Standard front desk plans generally cover tasks directly connected to active calls, messages, scheduling, customer intake, basic follow-up, and routine customer communication.

Unless expressly included in writing, standard plans do not include:

• Large data-entry projects

• CRM cleanup projects

• Bookkeeping

• Payroll

• Debt collection

• Invoice preparation

• Quote or estimate preparation

• Outbound marketing campaigns

• Sales-closing services

• Technical troubleshooting

• Emergency dispatch

• Licensed trade recommendations

• Legal or regulatory work

• Specialized back-office projects

• Work requiring professional licensing

Work beyond the standard scope may require an Advanced Office Support Add-On, custom Statement of Work, plan upgrade, or separate fee.
 

13. Advanced Office Support

Advanced Office Support may include approved administrative or operational work beyond standard front desk services.

Depending on the signed agreement, these services may include:

• CRM organization

• Data-entry projects

• Draft quote preparation

• Invoice support

• Outbound customer follow-up

• Review-request campaigns

• Dispatch coordination

• Reporting assistance

• Specialized software support

• Other approved administrative work

Draft quotes or estimates will be prepared only using pricing rules, templates, and instructions supplied by the client.

The client remains responsible for reviewing and approving all final:

• Quotes

• Estimates

• Invoices

• Job scopes

• Prices

• Discounts

• Refunds

• Warranties

• Customer promises

Front Desk Solutions does not independently determine final pricing, trade recommendations, or job scope unless expressly authorized in writing.
 

14. No Authority to Bind the Client

Front Desk Solutions is an independent contractor.

Front Desk Solutions is not the client’s employee, business partner, joint venturer, franchisee, legal representative, or licensed trade professional.

Unless specifically authorized in writing, Front Desk Solutions does not have authority to:

• Enter into contracts on behalf of the client

• Change the client’s prices

• Approve refunds

• Offer discounts

• Guarantee technician arrival times

• Approve warranties

• Admit liability

• Promise specific job outcomes

• Make licensed trade determinations

• Bind the client to a financial or legal commitment

The client remains responsible for all final business decisions and service fulfillment.
 

15. No Professional or Emergency Advice

Front Desk Solutions provides administrative and front desk support only.

Front Desk Solutions does not provide:

• Legal advice

• Medical advice

• Financial advice

• Accounting advice

• Tax advice

• Licensed trade advice

• Diagnostic advice

• Repair recommendations

• Safety determinations

• Emergency-response services

If a caller requires professional, technical, medical, safety, or emergency assistance, the matter may be escalated according to the client’s written procedures.

Front Desk Solutions is not an emergency service. A caller experiencing an emergency should contact 911 or the appropriate emergency authority.
 

16. Service Availability and Limitations

Front Desk Solutions will make reasonable efforts to provide services professionally and according to the agreed schedule.

However, Front Desk Solutions does not guarantee:

• Every call will be answered

• Every message will be delivered immediately

• Every inquiry will result in an appointment

• Every caller will become a customer

• Uninterrupted system availability

• A specific response time unless agreed in writing

• A specific business or financial result

Service may be affected by:

• Unusually high call volume

• Internet or telephone outages

• Third-party software failures

• Staffing disruptions

• Severe weather

• Power outages

• Cybersecurity incidents

• Client-system problems

• Incomplete client instructions

• Events beyond reasonable control

The services are designed to improve front desk coverage and organization, not eliminate every missed call, communication issue, or scheduling error.
 

17. Call Recording, Monitoring, and Transcription

Calls may be recorded, monitored, transcribed, or reviewed for:

• Quality assurance

• Training

• Documentation

• Reporting

• Security

• Dispute resolution

• Service improvement

Front Desk Solutions and the client are each responsible for complying with laws applicable to their own activities.

The client must inform Front Desk Solutions of the states, regions, or jurisdictions in which the client operates or expects to receive calls.

The client authorizes Front Desk Solutions to use an approved recording notice when calls are recorded.

A recording notice may state:

“This call may be recorded for quality and training purposes.”

The client is responsible for reviewing and approving any client-specific recording notice, disclosure, or script.

Recordings and transcripts may be stored through third-party communication providers and may be made available to the client.
 

18. Customer Information and Privacy

While providing services, Front Desk Solutions may process information relating to the client’s:

• Customers

• Prospective customers

• Callers

• Employees

• Contractors

• Vendors

This information may include:

• Names

• Phone numbers

• Email addresses

• Service addresses

• Appointment information

• Service requests

• Call recordings

• Call notes

• Messages

• Customer preferences

• Related business information

The client represents that it has the authority to provide this information to Front Desk Solutions and instruct Front Desk Solutions to process it.

Front Desk Solutions may use the information only as reasonably necessary to:

• Perform the services

• Follow client instructions

• Maintain business records

• Provide customer support

• Protect system security

• Comply with legal obligations

The client remains responsible for its own privacy policy, customer notices, consent procedures, and legal obligations.

Additional information about Front Desk Solutions’ privacy practices appears in the Front Desk Solutions Privacy Policy.
 

19. Sensitive Information

The client should not instruct Front Desk Solutions to collect, receive, or store highly sensitive information unless doing so is necessary, legally permitted, and expressly approved.

Highly sensitive information may include:

• Social Security numbers

• Full payment-card numbers

• Card-security codes

• Bank-account credentials

• Medical records

• Health diagnoses

• Government-identification numbers

• Biometric information

• Account passwords

• Information protected by specialized privacy laws

Front Desk Solutions may refuse to collect or process information that falls outside the approved scope or creates an unreasonable legal, privacy, or security risk.
 

20. Confidentiality

Front Desk Solutions will take reasonable steps to protect confidential information provided by the client for the purpose of delivering services.

Confidential information may include:

• Customer information

• Call recordings

• Pricing procedures

• Business operations

• Call scripts

• Scheduling procedures

• Login information

• Internal documents

• Financial information

• Other nonpublic business information

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of Front Desk Solutions

• Was lawfully known before disclosure

• Is lawfully received from another source

• Is independently developed without using the client’s confidential information

• Must be disclosed under applicable law or legal process

The client should share login credentials and system access through secure and controlled methods whenever reasonably possible.
 

21. Software Access and Third-Party Services

The client may provide Front Desk Solutions with access to third-party systems, including:

• Calendars

• CRM platforms

• Scheduling systems

• Email accounts

• Phone systems

• Job-management software

• Payment systems

• Customer portals

• Other business applications

The client is responsible for maintaining its own subscriptions, licenses, passwords, permissions, security settings, account access, and backups.

Front Desk Solutions is not responsible for outages, errors, limitations, pricing changes, security failures, data loss, deleted information, or access problems caused by a third-party platform.

Front Desk Solutions may use third-party providers for:

• Telephone services

• Text messaging

• Email

• CRM

• Scheduling

• Data storage

• Reporting

• Payment processing

• Website hosting

• Automation

• Security

• Other business operations

Use of third-party platforms may also be subject to the provider’s own terms and privacy policy.
 

22. Intellectual Property

The Front Desk Solutions name, logo, branding, website content, graphics, service descriptions, training materials, templates, systems, processes, and original content are owned by Front Desk Solutions or used with permission.

Visitors and clients may not copy, reproduce, publish, distribute, sell, modify, reverse engineer, or commercially exploit Front Desk Solutions materials without written permission.

The client retains ownership of its preexisting:

• Business name

• Branding

• Customer information

• Pricing information

• Client-provided documents

• Other materials supplied to Front Desk Solutions

Unless otherwise agreed in writing, Front Desk Solutions retains ownership of its general methods, templates, processes, training materials, systems, and operational knowledge, including when those materials are adapted for a client.

Client-specific call logs, reports, and completed customer records may be used by the client for its internal business purposes.
 

23. Cancellation and Termination

Month-to-Month Service

A month-to-month client may cancel service according to the written-notice requirement stated in the signed Service Agreement or Order Form.

Cancellation notices must be submitted in writing to office@thefrontdesksolutions.com unless another method is stated in the client’s agreement.

Cancellation becomes effective according to the applicable notice period and billing terms.

Fixed-Term Agreements

Clients under a 3-month, 6-month, 12-month, or other fixed-term agreement are responsible for completing the selected commitment and paying the amounts required under the signed agreement.

A fixed-term client may not cancel for convenience before the end of the commitment unless the signed agreement expressly permits early cancellation.

If a fixed-term client terminates early:

• Remaining amounts may become due as stated in the signed agreement.

• Promotional discounts or waived fees may become due.

• Previously paid fees remain non-refundable unless otherwise agreed.

The signed agreement will state whether service ends at the conclusion of the fixed term, renews for another fixed term, or continues on a month-to-month basis.

Termination by Front Desk Solutions

Front Desk Solutions may pause, restrict, or terminate service because of:

• Nonpayment

• Repeated payment failure

• Abusive, threatening, discriminatory, or unlawful conduct

• Misuse of services

• Security concerns

• Failure to provide necessary information

• Repeated demands outside the approved scope

• Instructions that may violate applicable law

• Conduct that materially interferes with service delivery

• Material breach of an agreement

Where reasonably practical, Front Desk Solutions may provide the client with an opportunity to correct the issue before termination.
 

24. Refunds and Credits

Unless otherwise agreed in writing:

• Setup and Training Fees are non-refundable once onboarding work has begun.

• Monthly service fees are non-refundable once the service period begins.

• Unused service hours have no cash value.

• Unused hours do not create a refund or credit.

• Early cancellation does not entitle the client to a prorated refund.

• Promotional discounts have no cash value.

• Properly incurred overage charges remain payable after cancellation.

Any discretionary refund, credit, courtesy adjustment, or service extension does not create an obligation to provide the same adjustment in the future.
 

25. Client Indemnification

To the fullest extent permitted by law, the client agrees to defend, indemnify, and hold harmless Front Desk Solutions and its owners, employees, contractors, and authorized service providers from third-party claims, losses, liabilities, damages, penalties, and reasonable expenses arising from:

• The client’s products or services

• Work performed by the client or its personnel

• Client-provided instructions

• Inaccurate or unlawful client information

• Pricing, estimates, invoices, warranties, or refunds

• Technician conduct or performance

• Customer disputes involving the client’s business

• The client’s failure to obtain required notice or consent

• The client’s violation of applicable law

• The client’s breach of these Terms or a signed agreement

This provision does not require the client to indemnify Front Desk Solutions for matters caused solely by Front Desk Solutions’ intentional misconduct where such indemnification is prohibited by law.
 

26. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

Front Desk Solutions does not make warranties regarding:

• Continuous or uninterrupted service

• Error-free performance

• Compatibility with every third-party platform

• Specific sales or appointment results

• Customer satisfaction

• Revenue increases

• Cost savings

• Lead conversion

• Accuracy of client-provided information

Nothing in these Terms excludes any warranty or legal right that cannot lawfully be excluded.
 

27. Limitation of Liability

To the fullest extent permitted by law, Front Desk Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including:

• Lost revenue

• Lost profits

• Lost business opportunities

• Loss of goodwill

• Customer claims

• Lost or corrupted data

• Third-party software failures

• Missed appointments

• Scheduling errors caused by client information

• Technician delays or performance

• Emergency-response outcomes

• Business interruptions

To the fullest extent permitted by law, Front Desk Solutions’ total aggregate liability arising from or related to the services will not exceed the service fees actually paid by the affected client to Front Desk Solutions during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
 

28. No Guarantee of Results

Front Desk Solutions does not guarantee:

• Specific business results

• Increased revenue

• A specific number of booked jobs

• A specific lead-conversion rate

• Customer retention

• Customer satisfaction

• Reduced staffing expenses

• Increased profitability

Any examples, comparisons, testimonials, estimates, or cost-savings illustrations displayed on the website are provided for general informational purposes.

Actual results vary according to factors including:

• Call volume

• Client location

• Staffing costs

• Client responsiveness

• Service demand

• Pricing

• Scheduling availability

• Software

• Customer behavior

• Other business conditions
   

29. Force Majeure

Front Desk Solutions will not be responsible for a delay or failure caused by events beyond its reasonable control, including:

• Natural disasters

• Severe weather

• Fire

• Flood

• War

• Terrorism

• Civil unrest

• Government action

• Labor disruption

• Public-health emergencies

• Power failures

• Internet failures

• Telephone-provider failures

• Cyberattacks

• Third-party platform outages

• Similar events beyond reasonable control

Front Desk Solutions will make reasonable efforts to resume affected services when practical.
 

30. Website Use

Website visitors may not:

• Use the website for an unlawful purpose

• Attempt unauthorized access

• Introduce malware or harmful code

• Interfere with website functionality

• Scrape or copy website content without permission

• Impersonate another person or business

• Submit false or misleading information

• Use automated systems in a manner that unreasonably burdens the website

• Violate another person’s privacy or intellectual-property rights

Front Desk Solutions may restrict website access if misuse is suspected.
 

31. Electronic Communications and Signatures

The client agrees that Front Desk Solutions may provide agreements, invoices, notices, disclosures, and other records electronically.

Electronic checkboxes, typed names, electronic acceptance, and electronic signatures may be used to indicate agreement where permitted.

The client is responsible for maintaining a current email address and reviewing communications sent to that address.

A notice sent to the most recent email address provided by the client will be considered delivered when sent unless Front Desk Solutions receives notice that delivery failed.
 

32. Changes to These Terms

Front Desk Solutions may update these website Terms periodically.

The updated version will be posted with a revised “Last Updated” date and will apply prospectively from its effective date.

Updating these website Terms will not materially change the pricing, commitment period, cancellation terms, or other essential provisions of an active signed client agreement unless:

• The signed agreement permits the change

• The client accepts the change in writing

• The change is required by applicable law
   

33. Governing Law and Venue

These Terms and disputes arising from them will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, unless applicable law requires otherwise.

The parties agree that disputes may be brought in the appropriate state or federal courts located in New Jersey, subject to any different dispute-resolution provision contained in a signed Client Service Agreement.
 

34. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy and any signed Client Service Agreement, Order Form, Statement of Work, Payment Authorization, or related document, constitute the applicable agreement between Front Desk Solutions and the client.

Order of Precedence

If provisions conflict, the following order will generally apply:

1. Signed Client Service Agreement

2. Signed Order Form or Statement of Work

3. Payment Authorization

4. These Terms & Conditions

5. Website descriptions and general marketing materials

Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

Assignment

The client may not assign or transfer its agreement without written approval from Front Desk Solutions.

Front Desk Solutions may assign its rights and responsibilities in connection with a merger, acquisition, sale, restructuring, or transfer of the business.

Survival

Payment obligations, confidentiality obligations, intellectual-property provisions, indemnification provisions, disclaimers, and limitations of liability will survive termination where applicable.

Headings

Section headings are provided for convenience and do not change the meaning of these Terms.
 

35. Contact Information

Questions about these Terms & Conditions may be directed to:

Front Desk Solutions
Email: office@thefrontdesksolutions.com
Phone: 732-929-6500